Development Assessment - Customer Experience Survey

About the project

The Development Assessment process is key to growing Townsville and securing investment for our city to create safe, sustainable, and attractive places for people to visit, live and do business.

We are committed to providing you with the best customer experience. The purpose of the Development Assessment Customer Journey Mapping initiative is to listen and understand the experience from our customers’ perspective in order to identify and make improvements to the process.

A key to ensuring the customer experience is providing greater certainty of outcomes and reducing assessment timeframes – we believe our development assessment service can be a major reason and incentive to invest in Townsville.

The outcomes of the customer satisfaction survey will be used to inform future Council practices.

How can you get involved?

You can complete the Development Assessment - Customer Experience Survey online by using the survey button below.

If you have been involved in more than one assessment process, you are welcome to complete the survey again for each process that you have experience with.

All responses to this survey will be de-identified, aggregated, and will not be attributable to any specific individual or business.

The Development Assessment - Customer Experience Survey will be open for feedback from Monday 6th March through until Friday 31 March 2023.

Council thanks you for your input into shaping a positive customer experience for Development Assessment applicants.